Shipping Policy
Due to the nature of our business, USA Tank needs to maintain a strict return policy. Please note that our return policy allows for returns up to 30 days from the date of receipt. Returns submitted after this period will not be accepted.
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Should the Customer choose to return a product, they must obtain a Return Authorization Number from USA Tank's Customer Service Department at customerservice@usa-tank.com or (833) 487-4827. In some cases, an exchange can be arranged with the Customer for an identical or alternative product, where the Customer is responsible for any financial increases that are incurred. In each case, the Customer will be responsible for a 25% restocking fee assessed on the product, as well as the return shipping charges. The original shipping cost is non-refundable. The product being returned must be shipped to the location provided by the USA Tank Customer Service representative. A bill of lading or shipping label will be generated as needed or required. No return shipments will be accepted by USA Tank or the manufacturer if the product has been used, or if it is not in like-new/re-sellable condition, and/or if it does not have the proper Return Authorization Number. No refunds or replacements will be issued until the product is received and inspected. Should the return not meet these requirements, the original product will be sent back to the Customer at Customer’s expense, and all refund or exchange agreements will be null and void. Please note that we are unable to accept returns more than 30 days after the date of receipt.
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If the Customer believes the product has a manufacturing defect, the Customer needs to take pictures and contact customerservice@usa-tank.com or (833) 487-4827 to file a warranty claim. Warranty claims will only be accepted up to the time set forth by the USA Tank, and any claims must meet all requirements of the USA Tank's warranty for exchange or repair. It is Customer’s responsibility to review and understand the warranty policies and requirements associated with their purchase.
Upon receipt of a product, if the Customer determines the product is damagedthey should: note the damage on the proof of delivery (“POD”) document, refuse to accept shipment of the product, take pictures of the damaged product, and contact USA Tank's Customer Service immediately at customerservice@usa-tank.com or (833) 487-4827.
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If the Customer has any questions regarding the condition of the product, they should take pictures and call USA Tank's Customer Service, (833) 487-4827 while the driver is still there and before signing the delivery receipt. The Customer Service Representative will request the pictures.
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If the Customer finds what they believe to be damage to the product after the delivery, they must take pictures of the damaged product and contact USA Tank Customer Service at customerservice@usa-tank.com or (833) 487-4827 within 5 business days of delivery to file a damage claim. Replacements for or repair to alleged damaged products will be determined by the outcome of the claim made with the shipping carrier.
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Products may become soiled or acquire surface scuffs and scrapes while in transit. These superficial marks do not impact the product's structural integrity or void the warranty; and therefore, such marks do not constitute damage. Any claims alleging damage for products which are merely soiled or superficially scuffed or scrapped will be refused.
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Our products leave our manufacturing facilities in good condition. It is important that the Customer thoroughly examine the products for damage. If there is no notation or documentation of damage listed on the signed POD document, USA Tank will not be responsible or liable. By signing the POD, the Customer certifies that the product has been received and inspected and is of acceptable quality. Once the POD document has been signed, and if there is no notation or documentation of damage listed, the Customer is responsible for filing a claim directly with the shipping carrier; however, USA Tank's Customer Service is happy to assist with this process if needed.
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USA Tank is not liable or responsible for freight damage incurred if our designated shipping carrier is not used. If the Customer opts to use their own shipping carrier and damage occurs, the Customer is responsible for filing a claim with their carrier directly.
Refunds will only be issued after all requirements in this Return Goods Policy have been completed and fulfilled.