Shipping Policy
Freight
Unless otherwise agreed in writing, USA Tank will determine the point of origin of shipment, the method of transportation, and the routing. All freight charges are the sole responsibility of the Customer. Customers requesting shipment by a different method than the one selected by TUSA Tank will be billed for any additional charges incurred. When possible, USA Tank will attempt to make shipments per the routing or transportation method requested by the Customer but makes no guarantee.
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All added accessorial (e.g., lift-gate, re-consignment, etc.) fees will be charged to the Customer. If the product is shipped to a residential address, school, military base, farm, construction site, or any other non-business location (i.e., any location that is not a commercially zoned property with a lift gate), the shipping carriers assess a surcharge on the delivery. A representative of the Customer must be present to accept and sign for the product. Should the Customer or their representative not be present or able to receive the product, the shipment may be returned to the terminal for re-delivery. Should there be no possibility of re-delivery, the shipment will be returned, at the Customer’s expense, to the location designated by USA Tank Customer Service. The Customer is responsible for unloading all product. Carriers allow a limited amount of time to offload the product. If that time is exceeded, the Customer will incur additional charges for the delay.
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If the Customer chooses to use their own shipping carrier to transport the product, USA Tank is not responsible or liable for any charges or repercussions that may be incurred due to damage or Force Majeure Events.
Truck Access Requirements
The Customer must inform USA Tank prior to shipment if the delivery location cannot accept a 53’ delivery vehicle. Trucks up to 65’ in length may be used to deliver the product. In most cases, these trucks cannot enter private driveways or roads, as there is insufficient room to maneuver or turn around. The Customer is solely responsible for determining if the vehicle size, access restrictions or any other factors may present an issue with delivery. If there are delivery issues or restrictions, the Customer must arrange to have their order delivered to a location that meets the delivery requirements and is not restricted in any way. Should the Customer not disclose this information during the sales process, and any issues or restrictions arise at the time of delivery, the shipping cost will be reassessed and the Customer is responsible for any additional fees incurred (including but not limited to re-delivery and/or return fees). If a re-delivery is agreed upon by the Customer and USA Tank, then a different type of truck may be required, or the re-delivery needs to be made to a location that differs from the original address, preferably the nearest public road access. If all delivery and re-delivery attempts fail due to vehicle size or access restrictions, Customer’s order will be subject to USA Tank's Return Goods Policy including all additional costs and fees.
Force Majeure Event
Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the Customer. Tank Depot is not liable for failure to perform or any delay in performance due to: fire, flood, strike or other labor difficulty, acts of God, pandemics, endemics, act of any governmental authority or of the Customer, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or any other cause beyond Tank Depot’s reasonable control (individually, or collectively (in whole or part) these events are defined as a “Force Majeure Event”). In case of delay in performance due to a Force Majeure Event, the date of delivery or time of completion will be postponed, and the delivery will be completed as soon as reasonably possible. The Customer will be advised of any Force Majeure Event along with any updated delivery or other information when possible and within a reasonable amount of time of Tank Depot’s receipt of such information.
Pickup Requirements
To place an order for Pickup, rather than delivery, the Customer must inform the Tank Depot Sales Representative at the time the order is made. The term “Pickup” does NOT apply to an order where the Customer is sending their own shipping carrier to retrieve the product. The Customer will receive an email confirmation at the time of order and a subsequent email notification once the product is ready for pickup at the selected location. The Pickup option is NOT available for all products or categories of products.
The Customer, or their representative, must pick the product up or provide intent via email within 10 business days of receiving the notification stating the order is ready. Tank Depot has the right to allocate the product to a different order or return it to inventory if not picked up or intent given within that timeframe. Depending on what product was ordered, it might need to be remanufactured. Should the Customer not pick up or communicate with Tank Depot within 30 days of notification, the order will be subject to cancellation. Tank Depot is not liable for any repercussions related to failure to retrieve the product within the allotted time.